Terms, privacy and safeguarding

The boring but necessary page. It is short, and it is written plainly rather than in legal language, because you should be able to read it.

Last updated 27 August 2026.

Who you are dealing with

Brightfield Admissions is me, Flora Kozma, working as a sole trader. There is no agency and nobody else on the other end of the email. You can reach me at brightfieldadmissions@gmail.com.

Booking and paying

• Sessions are booked in advance and paid for in advance, by bank transfer. I invoice monthly for ongoing tutoring, or up front for a block or a package.
• Package prices are fixed in writing before you commit to anything. If the work turns out to need more than we agreed, I will tell you and you can decide. I will not add to an invoice without asking first.
• Tutoring sessions are 55 minutes, weekly, online over Google Meet.

Cancelling and rescheduling

• Give me 24 hours notice and we will move the session, no charge.
• Less than 24 hours, and the session is charged. This is not me being difficult: the time is already set aside and cannot be filled at short notice.
• If I have to cancel, you are not charged, and I will offer you a replacement slot as soon as I can.
• Illness and genuine emergencies are an exception, on both sides. Just tell me.

Refunds

• Prepaid hours you have not used are refunded on request, at any point, for any reason. You do not have to explain why.
• If you stop partway through a package, I will work out what has actually been delivered and refund the rest.
• I cannot refund work already done: a statement I have edited or a mock interview we have had.

What I cannot promise

Nobody can promise you a place at a university, a grade, or an interview, and I would be careful with anyone who implies otherwise. What I am selling is teaching and honest feedback. If I do not think I am the right person for what you need, I will say so and point you elsewhere.

Your privacy

I am the data controller for anything you send me.

What I collect. Your name, your email address, and whatever you choose to tell me, usually your school year, your predicted grades and the course you are aiming at. If we work together, I keep notes on sessions and the work you send me.

Why. To reply to you, to send you any free resource you asked for, and to teach you if you become a student. If you ticked the box asking for them, I will also send occasional emails about ESAT preparation.

Who else sees it. My forms run on Tally, my email runs on Google, and the interview-guide sign-up runs on Kit. All three hold data on my behalf as processors. Nobody else. I do not sell or share your details, and I do not pass them to other tutors or agencies.

How long I keep it. Enquiries that do not turn into work are deleted after two years. Records for students I have taught are kept while we are working together and for a reasonable period afterwards, in case you come back or need a reference.

What you can ask for. A copy of what I hold, a correction, or deletion. Email me and I will do it. Every marketing email has an unsubscribe link, and unsubscribing does not affect anything else. If you think I have handled your data badly and I have not put it right, you can complain to the Information Commissioner’s Office at ico.org.uk.

Safeguarding

Most of the people reading this are between 15 and 18, so this matters.

• I am a qualified teacher in a current school post, and I hold an enhanced DBS check through it.
• For anyone under 18, a parent or guardian arranges the sessions and I correspond with them as well as with the student.
• Sessions are online and one to one. Parents are welcome to sit in, to see the shared folder of resources, or to ask how it is going at any point.
• I do not record sessions.
• I contact students by email, or through their parent. I will not message a student on personal social media.
• If a student tells me something that makes me worried about their safety, I will act on it, which may mean telling their parent or the relevant authority. I would rather be clear about that in advance than pretend otherwise.